At Alamki, customer satisfaction is always our top priority. Our dedicated quality control and quality assurance team will inspect your products prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your product before buying. Any changes can be made to the order while it’s still at the factory but we can not make any changes, or cancel your order once it has left our factory for shipping. We process your order as soon as it’s placed, and we send it out as soon as possible. Orders are shipped within 2-3 days and may take up to 7 working days to reach you depending on where you live so the time may vary.